Terms and Conditions

  1. General

Welcome to the OneStep Group website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern OneStep’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘OneStep’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Ground Floor/65 Fennell St Port Melbourne, Vic, Aus. Our company ABN is 27 104 864 986. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator is acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  1. Services

OneStep provides Services to Customer, and Customer agrees to acquire them from OneStep, at the prices and on the terms of Agreement’s entered by both parties.

  1. Fees, Payment, and Invoicing

3.1 For each Service acquired by Customer, Customer must pay OneStep the fees and charges set out in the Service Schedule or quote for that Service.

3.2 Customer will, upon receipt of a valid invoice, reimburse to OneStep any costs or expenses which OneStep incurs:

(a) at the request or with the approval of Customer; or

(b) as otherwise permitted under a Service Schedule.

3.3 Unless otherwise agreed or stated in the invoice, all fees and charges and reimbursements of costs or expenses are due and payable in Australian dollars within 30 days of the date of invoice.

3.4 If Customer does not pay any amount due under this Agreement by the due date, OneStep may suspend the provision of any or all Services to Customer until all amounts due and payable are paid in full.

3.5 If Customer believes in good faith that an invoice is incorrect and wishes to dispute the invoice, Customer must notify a dispute, which will then be reviewed. Notwithstanding the notification of a disputed invoice, Customer remains liable to pay all invoices in accordance with our terms. Any claim by Customer to dispute an invoice must be notified by Customer within 6 months after the applicable invoice date or otherwise will be deemed waived.

  1. Taxes and GST

4.1 Subject to clause 4.2, Customer must pay all taxes in connection with the Services.

4.2 Where any goods and services tax (GST) is imposed on a taxable supply made in connection with this Agreement and the recipient of that supply receives a tax invoice for that supply, the recipient must pay the GST to the supplier (without deduction or set-off) by the tax invoice due date.

  1. Information Security

5.1 Customer must comply with the following security requirements in respect of data of any kind that is collected, accessed, handled, or disclosed by OneStep in the course of providing Services under this Agreement, including data that is the Personal Information or OneStep Confidential Information (together Service Data):

(a) comply with all security policies and procedures notified by OneStep in relation to the Services Data;

(b) treat Service Data as Confidential Information of OneStep;

(c) implement, maintain and enforce appropriate and industry best practice data security procedures and safeguards in order to protect any Service Data in Customer’s possession or control against any misuse, loss, interference, unauthorised access, modification or disclosure.

(d) if any Service Data is lost, damaged, corrupted or otherwise unable to be accessed as a result of any act or omission by Customer or its Personnel, take all measures available to Customer to immediately recover and restore the Service Data;

(f) inform and co-operate with OneStep in the event of any breach or risk regarding the security of the Service Data; and

(g) ensure that any person who Customer authorises to have access to and/or control over the Service Data complies with this clause 7.1.

  1. Suspension or Cancellation of Services

6.1 OneStep may limit, suspend, or terminate the provision of all or part of a Service at any time where necessary or advisable if the following occurs, but only for such time as the occurrence continues:

(i) in the event of an emergency which impacts the provision of the Service;

(ii) if the supply or use of the Service is, or is likely to become, unlawful;

(iii) if, in OneStep’s reasonable opinion, the provision of the Service is liable to cause death, personal injury or damage to property; or

(iv) if a Third-Party Supplier limits, suspends or terminates the provision of all or part of a service which is required for OneStep to provide the Service;

  1. Confidentiality

7.1 Except to the extent expressly permitted or required by this Agreement, each party must not use or disclose the other party’s Confidential Information.

7.2 A party may use or disclose the other party’s Confidential Information for the purposes of complying with its obligations, or exercising its rights, under this Agreement.

7.3 A party may disclose the Confidential Information of the other party:

(a) when required to do so by Law or any regulatory authority or stock exchange; and

(b) to its Personnel whose duties reasonably require such disclosure, on condition that the disclosing party notifies such person of the confidentiality of the information and the obligations of confidentiality under this Agreement and takes reasonable steps to ensure that such person complies with those obligations as if they were bound by them.

7.4 A party must not disclose the terms of this Agreement to any other person, except in accordance with clause 7.2 or 7.3.

7.5 Each party must establish and maintain effective security measures to prevent any unauthorised use or disclosure of, or unauthorised access, loss or damage to, the Confidential Information of the other party.

  1. Privacy

8.1 Each party must comply with all applicable Privacy Laws in relation to any Personal Information that is provided or made available to or by either party under or for the purposes of this Agreement, including by providing all information, obtaining all consents, and giving all notices (or ensuring that such information, notices and consents have been given or provided) required pursuant to applicable Privacy Laws.

8.2 Customer must immediately notify OneStep if it becomes aware of a complaint or allegation of breach of an applicable Privacy Law by any person (including an End User) or an investigation or enforcement action by a regulatory authority, in connection with this Agreement.

8.3 Customer must keep adequate accounts, documentation, and records to evidence its compliance with this clause 11.

8.4 Customer warrants that it, its Personnel and any other individuals whose Personal Information is disclosed to OneStep in connection with this Agreement, are aware that OneStep may use and disclose their Personal Information in accordance with this Agreement and any applicable Privacy Laws and have consented to such use and disclosure.

  1. Liability

9.1 Customer must at all times indemnify and hold harmless OneStep and its Personnel from and against any Claim against those indemnified (whether the Claim is by Customer, its Personnel or a third party) where the Claim arises out of:

(a) a breach by Customer of any of its obligations under this Agreement; or

(b) any wilful, unlawful or negligent act or omission of Customer or its Personnel.

9.2 Nothing in this Agreement will operate so as to exclude, restrict or modify the application of any provision of the Competition and Consumer Act 2010 (Cth) or any equivalent State or Territory legislation (Relevant Legislation), the exercise of a right conferred by such a provision, or any liability of a party for a breach of a guarantee imposed by such a provision, where the Relevant Legislation would render it void to do so. To the extent that it is able to do so, OneStep expressly limits its liability for breach of any condition or warranty implied by virtue of any Relevant Legislation to:

(a) in the case of goods, at OneStep’s option:

(i) the replacement of the goods or the supply of equivalent goods;

(ii) the repair of such goods;

(iii) the payment of the cost of replacing the goods or of acquiring equivalent goods; or

(iv) the payment of having the goods repaired, and

(b) in the case of services, at OneStep’s option:

(i) the supply of the services again; or

(ii) the payment of the cost of having the services supplied again.

9.3 Without limiting clause 9.2 but to the extent permitted by law, neither party will be liable to the other party or its Personnel in respect of any Claims made by such parties under or in connection with this Agreement, for any anticipated or actual profit, anticipated or actual revenue, loss of data, loss arising from interruption to business, failure to realise anticipated savings, loss of goodwill, loss of contracts or interest, consequential, indirect, special, punitive or incidental damages, whether foreseeable or not, arising out of breach of contract, indemnity, negligence or any other tort, misrepresentation, under statute or otherwise.

9.4 Subject to clause 9.2 and to the extent permitted by law, OneStep’s cumulative liability to Customer in respect of all Claims made by Customer under or in connection with this Agreement, whether arising out of breach of contract, negligence or any other tort, misrepresentation, under statute or otherwise, will not exceed in the aggregate the Limitation Amount.

9.5 Each party must use, and must ensure that its Personnel use, reasonable efforts to mitigate any liability, cost, expense, loss or damage suffered or incurred by the party or its Personnel under or in connection with this Agreement.